RH Beauty Lounge

Last updated: February 2026

We value your time and ours. This policy explains how appointments, cancellations, and refunds work at RH Beauty Lounge. By booking an appointment with us, you agree to the terms outlined below.

1. Payment for Regular Salon Services

For most salon services (haircuts, styling, coloring, keratin treatments, makeup, nails, and other beauty services), payment is due in person at the salon after your service is completed.​

No deposit or advance payment is required to book these appointments unless specifically requested.

2. No Refunds After Service Completion

Once a service has been performed and you have paid, we do not offer refunds.

We are committed to your satisfaction. If you have any concerns about your service results, please speak with your stylist or artist before leaving the salon, or contact us within 24 hours so we can discuss possible solutions, such as adjustments or corrections where appropriate.

Any complimentary corrections or touch-ups are at the discretion of management and depend on the original service performed, the condition of your hair or skin, and our professional assessment.

3. Bridal and Special Event Services

Bridal makeup, bridal hair, and certain custom services for special events require advance booking, extended time, and specialized preparation.​

Deposit Requirement

To secure your date and time for bridal or special event services, you must pay a 50% deposit in advance after consultation and service confirmation.

Your booking is not confirmed until we receive the deposit.

Cancellation and Refund Policy for Bridal/Event Services

  • If you cancel more than 7 days before your scheduled event date: We will issue a full refund of your 50% deposit.

  • If you cancel within 7 days (7 days or less) of your scheduled event date: Your deposit is non-refundable.

The 7-day period is calculated from the scheduled event date (not the booking date). For example, if your bridal service is scheduled for Saturday, February 15, cancellations received on or after Saturday, February 8 will result in forfeiture of your deposit.

Rescheduling Bridal/Event Services

If you need to reschedule your bridal or event service:

  • More than 7 days before the event: We will transfer your deposit to a new date based on availability, subject to the same 7-day cancellation policy.

  • Within 7 days of the event: Rescheduling may not be possible due to limited availability. If we can accommodate a new date, your deposit may be transferred; however, if you cancel the rescheduled appointment, standard cancellation fees apply.

4. Canceling or Rescheduling Regular Appointments

For regular salon services (non-bridal), we request at least 24 hours’ notice if you need to cancel or reschedule your appointment.

While no deposit is required and no cancellation fee applies to most regular services, we greatly appreciate advance notice so we can offer your time slot to another guest.

No-Shows and Late Arrivals

  • No-shows (failing to arrive for your appointment without notice) may result in a requirement for advance payment or deposit for future bookings.

  • Late arrivals: If you arrive late, we will do our best to accommodate you; however, your service time may need to be shortened to respect the schedules of other clients and staff. In some cases, we may need to reschedule your appointment.

  • Repeated no-shows or last-minute cancellations may result in our salon declining future bookings.

5. Salon-Initiated Cancellations

In rare cases, we may need to cancel or reschedule your appointment due to stylist illness, emergency, severe weather, or other circumstances beyond our control.

If we cancel your appointment:

  • We will contact you as soon as possible to reschedule at a mutually convenient time.

  • If you have paid a deposit (for bridal or event services) and we cannot reschedule to an acceptable date, we will issue a full refund of your deposit.

6. Retail Product Purchases

This policy applies to salon services and appointments. If you purchase retail hair care, makeup, or beauty products in our salon, returns or exchanges are handled separately.

For health, hygiene, and safety reasons, opened or used beauty products cannot be returned or exchanged except where required by law or in the case of a manufacturing defect. Please speak with our team at the time of purchase if you have questions about a product.

7. How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible:​

Phone: 702.690.6000
Email: [email protected]
In Person: 6620 W. Flamingo Rd, #10, Las Vegas, NV 89103

Please provide your full name, phone number, and appointment date/time so we can locate your booking quickly.

8. Consultation-Based Custom Services

Some services may require an in-depth consultation before booking. For complex color corrections, custom makeup applications, or specialized treatments, we may recommend a consultation appointment first.

If a consultation reveals that a deposit is required to secure your custom service date, the deposit amount and cancellation terms will be clearly communicated at that time and will typically follow the bridal/event service policy outlined above.

9. Policy Updates

We may update this Refund & Cancellation Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. Your continued booking of services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this policy or need assistance with your booking, please contact us:​

RH Beauty Lounge
6620 W. Flamingo Rd, #10
Las Vegas, NV 89103
Phone: 702.690.6000
Email: [email protected]

Business Hours:
Tuesday – Sunday: 9:00 AM – 7:00 PM
Monday: Closed